Return Policy
At Sleek Bathrooms, we provide exceptional customer service in the Home Builders industry. Our mission is to ensure a smooth shopping experience and your complete satisfaction with every purchase.
30-Day Satisfaction Guarantee Return Policy*
- You may return unused, uninstalled, and resalable merchandise in its original packaging within 30 days of the delivery date, unless specified otherwise on the product page or below:
- Notify us of your intent to return within 30 days of the delivery date.
- A 20% restocking fee applies.
- This return policy also covers cancellations after an item has been shipped or refused delivery.
- Refunds will be issued for the product price minus any applicable fees and charges.
- Original shipping charges are non-refundable.
- Return shipping charges are the customer's responsibility.
- Refunds will be processed to the original payment method.
Non-Returnable Items
- Products eligible for parts under the manufacturer's warranty.
- Products with open original packaging.
- Products removed from their original packaging.
General Return Requirements
- Items must be in resalable condition.
- Free from scratches and defects.
- Must not have been installed.
- Must be in the original manufacturer's packaging and free of any markings.
- Must not be missing any pieces.
General Return Reasons
- Change of mind.
- Ordered by mistake.
- Found a better price.
- Product size does not fit (verify size before ordering).
Defective Return Requirements
- The item is defective and unusable for its intended purpose.
- Incorrect item received.
- The item does not match the description.
- Item arrived damaged.
Defective Return Process
- If the item is damaged during shipping and noticed upon delivery, do not accept the item.
- For concealed damages found within 48 hours, take pictures and contact customer service immediately. Carriers allow only two business days to file a freight claim.
Refund Process
- We process refunds within four days of receiving and inspecting the returned item. Expect the refund to be issued within 10-15 business days after processing.
- For general returns, a 20% restocking fee applies (30% for Canada), meaning you will receive 80% of the refund amount.
- For defective returns, we cover return shipping costs, and a full refund will be issued.
Manufacturer-Specific Policies:
Empava
- Return products in new, unused condition within 30 days of delivery with original packaging.
- Written authorization required for returns.
- Manufacturer pays return shipping for defective/damaged items or warranty claims.
- 20% restocking fee applies, except for defective or incorrectly shipped items.
- Custom-made or specially ordered products are non-returnable.
Anzzi
- Contact within 30 days of shipment for returns, with items in sellable condition.
- Shipping charges and a 20% restocking fee apply.
- No refunds for altered, custom, special-order, or installed items.
Maya Bathtub
- Return brand new and uninstalled items within 20 days of delivery.
- 15% restocking fee applies.
- Customer pays shipping costs.
Cambridge Plumbing
- Return items in like-new condition within 30 days.
- Non-returnable items include custom work, installed items, and special orders.
- 20% restocking fee and shipping charges apply for returns.
- Inspect large deliveries immediately for damage.
Vanity Art
- Cancel orders before shipping at no cost.
- Return non-custom items within 30 days in original condition.
- 25% restocking fee and shipping costs apply for returns.
La Toscana Paini
- Return goods in resalable condition with a 20% restocking fee.
- Returns must be authorized and shipped prepaid.
- No returns after 180 days.
Shipping Policy:
- Free shipping in the U.S. (excluding Alaska, Guam, Hawaii, Puerto Rico).
- Shipping fees apply for Canada orders.
- Small items: USPS, UPS, FedEx (5-7 business days in the U.S., 10-15 business days in Canada).
- Large items: LTL freight (7-14 business days in the U.S., 10-15 business days in Canada).
Damages
- Inspect all items upon delivery and report any damage immediately.
- Process damage claims with the shipping company or manufacturer promptly.
Contact Information
- Email: contact@sleekbathrooms.com
Note: It is the customer's responsibility to ensure returned items are in new condition and properly packaged. Damaged or used items will not be refunded and may be returned at the customer’s expense.